Engineer 4, Engineering Operations

Job Summary

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Responsibilities

• Experience with the following vendors: Cisco Juniper Ciena Nokia Arris Modems
• Experience with the following technologies: Metro-Ethernet Carrier Services Service Provider (Segment Routing, BGP, MPLS RSVP/LDP, OSPF/ISIS) OAM/QOS L1 Optical (WAVE/Dark Fiber) *DOCSIS
• Handle major outages and direct inter-departmental resources as needed
• Handle complex mitigation requests such as on-demand circuit moves across multiple devices
• Handle departmental adoption of new products/services, tools, and practices
• Handle escalated customer communications
• Draft FCC-compliant legal documents for Root Cause Analysis
• Must have strong process knowledge and troubleshooting skills
• Must have strong written and verbal communication skills
• Must have regular, punctual attendance (may include weekends/on-call rotation)
• Follow the In Office policy
• Other duties and responsibilities as assigned
• Designing advanced network solutions to solve highly complex engineering challenges across regional operations
• Establishing and updating network operational policies and procedures to proactively manage future technical issues
• Authoring detailed systems engineering documentation to facilitate network maintenance and issue resolution
• Ensuring rigorous adherence to network standards throughout the engineering design life cycle for all projects
• Leading the planning, deployment, and performance evaluation of critical network services, including CRAN and CMTS
• Configuring network routing to maximize efficiency and manage customer traffic across multiple network components
• Analyzing network traffic and capacity data to forecast infrastructure needs and guide strategic planning
• Directing cross-functional teams in projects that enhance the support for a wide range of network services
• Providing technical mentorship and developing training programs to build depth of expertise in operations teams
• Building and managing relationships with regional and local market stakeholders to align network operations with business goals
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.

Certifications

• Cisco Certified Network Professional Service Provider (CCNP-SP) or equivalent
• Hewlett Packard Enterprise (HPE) (formerly Juniper Network) Specialist Service Provider (JNCIS-SP) or equivalent
• Metro Ethernet 2 or 3 certification (multiple vendors: Ciena, Fortinet, etc.)
• Any NOKIA certification

Education

• Bachelor's Degree – while possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

• Relevant Work Experience 7-10 Years

Compensation

New Jersey Pay Range: $99,863.30 - $149,794.95

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Employment Law Information

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Company Information

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.