Technical CommunicatorSince 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!This position is responsible for providing technical assistance to the dealership and its customers.
Responsibilities include:Great Work-Life BalanceOn-Premise ClinicTuition ReimbursementVast Growth OpportunitiesJob StabilityFull-Time Benefits to Include: Medical, Dental, Vision401(k) Employer MatchPaid Vacation, Sick Time, HolidaysTechnical Communicator Responsibilities include:Consulting with all stores to ensure resolution of critical technical problems while enhancing technical competencies of dealer TechniciansProviding technical support for Mustang Power Systems shop and field service departments to include large bore 290, field service, marine, EPG, Tomball, and Waller (rebuild and machining)Communicating with CAT engineers via the DSN to quickly resolve all technical issuesPerforming other duties such as applied failure analysis, completing goodwill requests, and working with our district CAT Representative to help resolve technical issuesWork with Technical Services team and service technicians to provide solutions to trouble-shooting needsThis person must be able to take on additional work in the absence of other Technical Communicators and possess strong written and verbal skillsAssisting with the definition and solution of technical problemsAssist sales and parts departments with technical mattersDevelop and maintain a cohesive team effort between all departmentsWork closely with Caterpillar to develop economical solutions to issues and product problemsTechnical Communicator Requirements include:College degree in Diesel Technology or Ag Mechanization or other industry-related fieldWill consider equivalent work experience in lieu of educational requirementsIn-depth knowledge of internal combustion engines and the fundamental differences between spark vs compression ignition enginesTechnical background with the ability to read schematics, engineering drawings, and machining specificationsWorking knowledge of precision measuring equipment to include dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T-gauges, gauge blocks, etc.Working knowledge of water brake and inertial dyno testing procedures, nomenclature, and performance troubleshootingKnowledge of CAT and Mustang data/service systems and applicationsSoft skills as required for a technical professional whose insight and recommendations may directly influence service revenue and sales growth in a competitive environmentCheck out the Mustang Cat Anthem to see our mission in action! Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today! Mustang Cat is an Equal Opportunity Employer.