Engagement Manager – Marketing Technology & Digital Commerce
Position Summary
Sogeti USA - a part of CapGemini is seeking an experienced Engagement Manager to lead one of our largest and most strategic retail digital transformation programs. This individual will serve as the onsite leader for a multi-year Marketing Technology implementation, partnering closely with client executives, Adobe, and Sogeti USA/Capgemini leadership.
This role requires a seasoned consulting professional with deep Marketing Technology (MarTech), Digital Commerce, and Retail industry experience. The Engagement Manager will be responsible for executive stakeholder management, delivery leadership, program governance, commercial oversight, and cross-functional coordination across multiple implementation workstreams.
This is not a traditional project management role. We are looking for someone who understands modern digital marketing platforms, customer experience, ecommerce, content management, and enterprise digital transformation.
Daily onsite presence is required.
Required Experience
Candidates must have:
- 10+ years of Engagement Management experience.
- 7+ years managing enterprise digital transformation programs.
- Proven experience leading Marketing Technology implementations.
- Proven experience leading Digital Commerce or Ecommerce transformation initiatives.
- Strong Retail industry experience.
- Experience working directly with executive business stakeholders.
- Experience managing global delivery teams.
- Experience managing multi-million-dollar enterprise programs.
- Strong commercial and financial management experience.
- Experience coordinating multiple vendors and strategic partners.
Preferred Qualifications
Experience with one or more of the following:
- Adobe Experience Cloud implementations
- Headless Commerce
- Salesforce Commerce Cloud
- Shopify Plus
- SAP Commerce Cloud
- Oracle Commerce
- Bloomreach
- Dynamic Yield
- Braze
- Treasure Data
- Agile program leadership
- SAFe
Mandatory Domain Expertise
Candidates should possess strong experience in several of the following areas:
Marketing Technology
- Adobe Experience Cloud
- Adobe Experience Manager (AEM)
- Adobe Workfront
- Adobe Journey Optimizer
- Customer Data Platforms
- Marketing Automation
- Customer Journey Orchestration
- Digital Asset Management
- Content Supply Chain
- Digital Analytics
Digital Commerce
Candidates should have experience with modern ecommerce ecosystems including:
- Product Information Management (PIM)
- Product Content Management
- Search and Merchandising
- Product Listing Pages (PLP)
- Headless Commerce
- Order Management integration
- Customer Experience Optimization
Primary Responsibilities
- Serve as Sogeti USA/Capgemini's primary onsite executive representative.
- Build trusted relationships with executive leadership across Marketing, Digital, Ecommerce, IT, Enterprise Architecture, and Product organizations.
- Lead executive governance meetings and steering committees.
- Drive executive decision-making and issue resolution.
Lead delivery across multiple workstreams, including:
- Marketing Technology
- Adobe Experience Cloud
- Content Management
- Digital Asset Management
- Ecommerce
- Customer Data Platform
- Analytics
- Organizational Change Management
- Process Transformation
Delivery Governance
- Manage overall program execution.
- Drive integrated planning across onsite, offshore, and remote teams.
- Manage program financials, risks, dependencies, and quality.
- Coordinate Sogeti USA/Capgemini, Adobe, client teams, and third-party partners.
Executive Communications
- Prepare executive presentations.
- Deliver program status to client leadership.
- Communicate risks, mitigation plans, and strategic recommendations.
- Translate technical challenges into business outcomes.
- Manage financial performance of the engagement.
- Support account growth opportunities.
- Identify follow-on implementation opportunities.
- Partner with account leadership to expand Sogeti USA/Capgemini's footprint.
Leadership Characteristics
The ideal candidate will demonstrate:
- Executive presence
- Exceptional client relationship skills
- Ability to influence C-level stakeholders
- Strong consulting mindset
- Excellent communication and presentation skills
- Ability to lead large cross-functional organizations
- Strong negotiation and conflict resolution skills
- Results-oriented leadership style
- Ability to thrive in fast-paced enterprise transformation programs
Successful Profile
The successful Engagement Manager will:
- Become the trusted advisor to client executive leadership.
- Successfully lead a complex, multi-year Marketing Technology and Digital Commerce transformation.
- Drive collaboration across Sogeti USA/Capgemini, Adobe, and client teams.
- Deliver exceptional client satisfaction.
- Identify and expand strategic growth opportunities.
- Strengthen Sogeti USA/Capgemini's long-term partnership with client.