Engagement Manager 1

Position Summary

The Engagement Manager leads client transition initiatives related to next-generation data assets. This role serves as a consultant responsible for driving transition execution, managing stakeholder relationships, supporting change management, and helping ensure successful adoption of company data assets and services.

Key Responsibilities

Client Transition Leadership

• Support client transition activities involving next-generation data assets, including national and subnational assets and future patient-level assets.
• Implement transition plans and manage implementation activities through completion.
• Monitor transition milestones and track open items through completion.

Cross-Functional Leadership

• Partner with Go-to-market,Project Management,ProductManagement,Commercial,Client Services, Data Operations,and Development Teams.
• Provide guidance and recommendationsregardingtransition planning, datautilization, adoption strategies, and operational readiness.

Issue Resolution & Escalation Management

• Resolve complex clientdataissues and coordinate second-line support with theappropriate internalteams.
• Partner across internal functions to drivetimelyand practical issue resolution.

Client Relationship Management

• Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.
• Serve as a trusted transition partner throughout the client lifecycle.
• Provide practical updatesregardingtransition status, open items, and next steps.

Change Management

• Identify barriers to adoption and drive internal and external stakeholder alignment throughout the transition process.
• Support clients through operational and organizationalchangesrelated to new data assets and reporting solutions.

Process Improvement

• Identifyopportunities to improve transition processes and enhanceclientexperience.
• Document repeatable steps, status updates, and lessons learned to support future transitions.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5-8 years of relevant delivery management, client consulting, pharmaceutical commercial operations,project management, change management, accountmanagement, orrelated experience.
• Knowledge of internal National and/or Subnational products and services and/or pharmaceutical reports.
• Problem-solving skills and ability to understand complex client needs, processes, and data concepts.
• Experience interacting with complex Large Pharma, Midsize Pharma, or Emerging Biopharma accounts across multiple stakeholders.
• High learning agility.
• Ability to travel to client sites as needed.

Preferred Qualifications

• Ability to work effectively in a matrix environment across company and client stakeholders.
• Ability to understand complex concepts and processes while multitasking, managing time, andprioritizingwritten and oral communication skills.
• Strong business acumen.
• ProficiencyinMicrosoft application tools (Microsoft Excel, PowerPoint),Smartsheet,and visualization tools.

Pay Rate range: $30-43/hr depending on experience

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