End User Services Leader — ITSM & Service Desk Excellence

General Dynamics Ordnance and Tactical Systems seeks a results-driven IT Help Desk Manager to oversee enterprise Service Desk operations, ITSM administration, analytics, and reporting. The role includes technician management and asset management, driving process improvements and CSAT programs across the EUS enterprise.

The ideal candidate will have strong project management experience, vendor coordination, and a track record of delivering high-quality IT support aligned with organizational goals.