End User Services (IT Support) Analyst

End User Services (IT Support) Analyst Overview

• The End User Services (IT Support) Analyst will provide technical support for workstation hardware and applications in a dynamic financial services environment.
• Collaborate with a team to ensure seamless operations across trading floor and firm-wide end-user systems.
• Support market data and trade execution platforms, ensuring optimal functionality and reliability.
• Perform daily operational procedures, including system checks and troubleshooting workflows.
• Contribute to a hybrid work environment with occasional coverage in alternate office locations.
• Engage in a fast-paced setting, managing multiple projects and priorities effectively.
• Work closely with experienced professionals to enhance technical skills and industry knowledge.
• Participate in team meetings and collaborate to improve operational processes.

End User Services (IT Support) Analyst Key Responsibilities & Duties

• Install, maintain, and troubleshoot workstation hardware and software applications.
• Provide support for market data and trade execution platforms to ensure operational efficiency.
• Execute daily system status checks and manage trouble ticket workflows effectively.
• Collaborate with team members to address technical challenges and improve processes.
• Participate in off-hours support rotation to maintain system availability.
• Conduct inspections of data centers and ensure compliance with operational standards.
• Assist in printer and mobile device management, ensuring seamless user experience.
• Engage in training and development opportunities to stay updated on industry trends.

End User Services (IT Support) Analyst Job Requirements

• Bachelor’s degree in Computer Science or related field is required.
• Minimum of 2 years of experience in workstation technical support; financial services experience preferred.
• Proficiency in Microsoft Windows 11 and Office 365 applications.
• Strong problem-solving skills and ability to troubleshoot hardware and software issues.
• Familiarity with market data applications such as Bloomberg and Refinitiv is advantageous.
• Experience with Backup, Desktop Patching, VMware, or Ivanti product suite is desired.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to work independently and collaboratively in a fast-paced environment.