End User Computing/Desktop SupportLocation: De Pere, WIThe End User computing personnel will be responsible for managing day to day operations of IT Workplace Service at customer premises. The Desktop Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, mobile devices, video conferencing and other IT equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.Desktop SupportInstall, upgrade, support and troubleshoot Windows 10, Windows 11 and Microsoft Office and any other authorized desktop/Laptop applicationsInstall, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipmentManage provide technical support for Mobile devices/PDA/iPads etc.Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipmentPerforms remedial repairs on computers, laptops, printers and any other authorized peripheral equipmentCustomize desktop hardware to meet user specifications and site standardsIs able to troubleshoot and manage Video conferencing equipment in the regionAsset Inventory ManagementPerforms work in compliance within specified warranty requirementsReturns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levelsSafely package equipment for branches and arrange for the transport of the equipmentResponsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/ iPads that has authorized access to the networkWhen the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team memberDevelop trends by monitoring and analyzing incoming calls, tickets, problems and support requestsManage, support coordinate Print Services System/Application/Network Support:Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows OSEnsure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systemsCoordinate with network team to provide hands and feet support and helpDiagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtimeCoordinate Troubleshooting network connectivity in a LAN/WAN environmentRequesting and coordinating vendor supportWhen the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper Vendor/tier 3 support team memberDevelop trends by monitoring and analyzing incoming calls, problems and support requestsOperational:Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support AdministratorProvide user data and application recoveryHelp Users by coordinating Email account administration, i.e., account creation and management and distribution lists on ExchangeCoordinate User account administration, i.e., account creation and management and password resets on Active DirectoryTroubleshoot problems associated with network connectivity, and workstation hardware/softwareUse appropriate tools and methodologies to load, copy and customize operating system configurations for deploymentProvides backup support and assistance to the Network Administrator as neededResponsible for tracking hardware and software inventoryProvide Hands feet and coordination support in the Data Center.
This includes vendor support coordination as needed by the internal system administration teamFamiliarize end users with basic software, hardware and peripheral device operationTake ownership and responsibility of queries, issues and problems assigned to the Desktop Support AdministratorWorks with vendor support contacts to resolve technical issues within the desktop environmentEscalate issues and involve experts wherever required in order to resolve issues as quickly as possibleWorks with other IT team members for new builds and upgradesDealing with queries by following departmental procedures for fault resolutionOperates within, enforces, and suggests modifications and additions to desktop standards and guidelinesArranges for and/or prepares equipment for shipping/receivingMaintains I.T. records and tracking for area of responsibilityDevelop sound understanding of IT operations and related applications and IT systems as well as business related processes and proceduresDevelop technical knowledge of each system within company profile and specialized knowledge of certain nominated areasMaintain adequate knowledge of operating systems and application software used to provide a high level of supportMaintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and proceduresExperience/Knowledge Skills:Working technical knowledge of current protocols, operating systems and standardsAbility to operate tools, components and peripheral accessoriesDesktop Support Technician Certification an advantageSoftware and Hardware TroubleshootingWindows 10, Windows 11 Windows Server OS experienceRouters, switches and firewall experience is good to haveOffice 365 Office 2019 supportWorking knowledge of SMS, SCCM, AD, Exchange Online and remote control toolsGood communication (both verbal and written) skillsPlanning and organizing skillsGood administration management skillsStrong listening skillsAble to operate effectively in a team environment with both technical and non-technical team membersAble to operate with minimal supervisionAble to manage time effectively, set priorities appropriately, schedule callsAble to maintain professional demeanour under stressAble to operate within customer standard operating proceduresThe pay range for this role is *** - **** per annum including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package.
The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.
Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at **