Grid And Market Solutions AnalystAt ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career.ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.Performs systems maintenance and improvement activities to support the effectiveness of the Grid and Market Solutions (GMS) suite of systems and applications.
The suite includes ICCP/SCADA, Energy Management System (EMS), Voltage and Transient Stability (VSAT/TSAT) systems, PMU System, Itron Load Forecasting System, Operator Training Simulator (OTS), Data Historian (PI), Network Model Management System (NMMS), Market Management System (MMS), Outage Scheduler (OS), Congestion Revenue Rights (CRR) System, Grid Planning systems, Resource Integration system and Control Room Situational Awareness tools. This role plans and executes system software upgrades, configurations, application software release installations, and performs non-functional testing of GMS systems and applications. This position maximizes system uptime and mitigates GMS system failures. This role will analyze user requirements, procedures, and problems to automate or improve systems. Reviews computer system capabilities, workflows, and scheduling limitations.
Design systems solutions to help the organization operate more efficiently and effectively. Provides 24x7 technical support for GMS systems on a rotational basis. Responsible for the integration of GMS systems and applications, monitoring, and regular maintenance of the GMS systems' environments and derived systems. Responsible for planning, deploying, and managing containerized GMS applications utilizing CI/CD integration tools.Job DutiesUnderstands and apply principles, theories and concepts related to the profession and ERCOT's culture.Exercises judgment within defined procedures and practices to determine appropriate action.Impact is generally limited to specific assignments or projects.May respond to inquiries and/or provide assistance and/or guidance to lower-level workers.Additional Job DutiesRoutinely monitors GMS systems and applications, as well as regular maintenance activitiesCoordinates and performs database updates and upgrades in the GMS environmentsAssists Operations Engineering, Market Operations, and other business units during acceptance testing of new and/or enhanced applicationsSupports effective use and administration of GMS systems and applications by preparing and reviewing technical documentationPerforms patch implementations and migrations in the GMS systemsPerforms system setup and testing with Market Participants as appropriateResponds to system failures and operator questions on a 24/7 on-call rotationWorks with market participants to resolve problems and implement changesPerforms emergency recovery and troubleshooting of GMS systems and applicationsDevelops and maintains strong computer skills including in common business applications such as Excel, Word, and AccessWorks on all aspects of GMS applications, including implementing new technologies and participating in the development of standards and processes to ensure effective administration and maintenanceMaintains real-time data collection to support GMS systems and applicationsMaintains, troubleshooting, and repairs the GMS systems, applications, and interfacesTroubleshoots GMS system issue utilizing system data metrics such as CPU, memory, and NFS storage consumptionProactively identifies design problems and drives resolutionParticipates in GMS Disaster Recovery DrillsTests, certifies, and implements changes to the Production and Test environmentsLevel 3 – Above+Interfaces with ERCOT QSEs on a regular basis to perform communication tests and supportAnalyzes system performance and recommends business enhancementsRepresents GMS Production Department at interdepartmental meetingsWorks with vendors to clarify GMS systems capabilities and requirements; understands the vendor's needs, and resolves issues that may arise as the vendors work to make changes and improvementsSenior – Above+Performs systems maintenance and improvement activities to support the effectiveness of the GMSParticipates in planning and evaluating the impact of system modifications and maintenance activitiesPlans, deploys, and supports containerized GMS applications utilizing CI/CD integration tools (Ansible, Jenkins, Jfrog and Github etc.).Enhance GMS systems and application monitoring utilizing various monitoring tools to improve GMS systems' reliabilityTrains and supports users on all aspects of the GMS and related applicationsParticipate in industry meetings and discussions related to GMS technologies to maintain and expand knowledge that is applied on the jobMay provide training or oversee the work of less experienced systems analystMay act as mentor and advisor to less experienced engineers/analystsWorks independently on assignments and projectsParticipate in multifunctional teams to obtain input, address comments, and perform studiesAssists in developing tools, processes, and procedures that enhance system reliability and departmental/organizational efficienciesParticipates with other ERCOT departments to select and implement system changes as neededAll Levels - Preferred Work ExperienceExperience with one of the vendors (GE, Siemens, Hitachi Energy/ABB, Resource Innovations, OSI Inc) Energy Management System (EMS) or Market Management System (MMS) or Outage Management Systems and applications preferredAVEVA Pi Historian Applications and Web ToolsPower industry experience in grid and market arena preferably with software vendors or ISO/utilitiesExperience with XML, Java, CSS/HTML, JSON and Web TechnologiesExperience with Oracle PL/SQLExperience with Azure/AWS cloud technologiesExperience with developing integration layers using Messaging Services: Tibco JMS, AMQExperience with programming languages such as FORTRAN, C, C++, Java, Perl, and PythonAll Levels - Preferred Skills RequirementProgramming Languages/Packages/Scripting: C, C++, Java, Perl, Python, PL/SQL, Shell ScriptingOperating System: Windows, LinuxDatabase: Oracle, SQL ServerSource Code Control Tools: Git, GitHubCI/CD Tools (Github, Jenkins, Ansible, Jfrog etc.)Change Management and Defect Tracking Tools – Jira, qTest etc.Required ExperienceLevel 2 Analyst: Requires minimum 1 year job-related work experience in excess of degree requirements. Requires minimum 1 year related work experience in one of the following areas: Energy Management System (EMS)/ICCP/SCADA, Market Management System (MMS), Outage Management Systems, Linux OpenShift, Docker, Kubernetes, OSI soft PI, or creating dashboards on Linux/Windows PlatformsLevel 3 Analyst: Requires minimum 3 years' job-related work experience in excess of degree requirements.
Requires minimum 3 years related work experience in one of the following areas: Energy Management System (EMS)/ICCP/SCADA, Market Management System (MMS), Outage Management Systems, Linux OpenShift, Docker, Kubernetes, OSI soft PI, or creating dashboards on Linux/Windows PlatformsSenior Level Analyst: Requires a minimum of 5 years job related work experience in excess of degree requirements. Requires minimum 5 years related work experience in one of the following areas: Energy Management System (EMS)/ICCP/SCADA, Market Management System (MMS), Outage Management Systems, Linux OpenShift, Docker, Kubernetes, OSI soft PI, or creating