EMS Project Manager

AGI is a national leader in branded environment solutions, helping some of the world's most recognized companies create, implement, maintain, and refresh their physical brand experiences. For more than 55 years, AGI has partnered with customers across industries including automotive, financial services, retail, healthcare, hospitality, food service, and sports and entertainment to deliver turnkey solutions that connect people with brands in meaningful ways. With more than 1,000 employees, multiple manufacturing facilities, and operations spanning the United States and Canada, AGI continues to redefine what is possible in visual branding and facility solutions.

Summary

The Low Voltage Energy Management System (EMS) Service Project Manager is responsible for managing service operations, maintenance projects, upgrades, troubleshooting, and client support activities for low voltage energy management and building automation systems. This role oversees service delivery for installed EMS infrastructure including power monitoring, lighting controls, metering, and BAS/BMS systems while ensuring customer satisfaction, system reliability, and operational efficiency.

Primary Responsibilities

• Manage EMS service projects including maintenance, repairs, retrofits, upgrades, and system expansions.
• Coordinate service technicians, subcontractors, vendors, and client stakeholders.
• Oversee troubleshooting and resolution of low voltage EMS and control system issues.
• Schedule preventive maintenance and service activities for EMS infrastructure.
• Manage customer service requests, work orders, and service agreements (SLAs).
• Ensure compliance with electrical, safety, and cybersecurity standards.
• Support commissioning, diagnostics, firmware/software updates, and system optimization.
• Review system performance data and recommend energy efficiency improvements.
• Prepare project schedules, cost estimates, service reports, and documentation.
• Manage project budgets, invoicing, procurement, and change orders.
• Conduct client meetings and provide technical/service status updates.
• Support emergency response and critical system restoration activities when required.

Preferred Qualifications

• Experience with: Tridium, Niagara, Alerton, Distech, Honeywell, Schneider, Johnson Controls, EMS integrations, etc.
• Familiarity with BACnet, Modbus, LonWorks, network switches, IT, or similar communication protocols.
• OSHA 10/30 certification or electrical safety training.
• Experience with service contracts, warranty management, and SLA reporting.

Required Qualifications

• Energy Systems, Construction Management, or related field.
• Basic electrical and lighting knowledge, including troubleshooting contactors and relays.
• 3+ years of experience in EMS/BMS/BAS service operations, or technical project management.
• Knowledge of: Building automation systems, power monitoring systems, smart metering infrastructure, low voltage electrical systems, energy management technologies
• Experience managing field service teams and customer-facing projects.
• Strong troubleshooting and technical coordination skills.
• Ability to read electrical drawings, control diagrams, and specifications.

Working Conditions

Combination of office, customer sites, mechanical/electrical rooms, and construction environments. May require local travel and occasional after-hours support for emergency service calls.