EMS Dispatcher

Job Details: Job Location: Legal Address - Jacksonville, FL, Salary Range: $16.00 - $18.00Hourly

A Dispatcher is a person who coordinates the ambulance activities, including receiving phone calls requesting emergency and non-emergency ambulance services and directing the responses to pending calls via the 2-way radio. Preference in hiring is given to medically trained individuals with PST, EMD, EMR, EMT or Paramedic certifications.

Basic Duties

• a) Answer the telephone promptly, preferably after the first ring.
• b) Quickly and accurately record ALL information given by the caller into the Dispatch Software system. Always maintain a high degree of professionalism in your telephone and radio voice.
• c) Dispatch all calls to ambulances in a timely manner, whether an emergency or not.
• d) Ensure that all employees reporting for and/or leaving their shift clock in and out. Do NOT allow anyone to clock in/out for someone else.
• e) Assure each crew has keys and gas card when beginning their shift. Give each driver a Daily Driver Vehicle report and make sure he/she properly fills it out when reporting for duty.
• f) Track ALS and BLS equipment assigned to each unit. Track all keys, gas cards, equipment, and phones via equipment log.
• g) Log any schedule changes and notify appropriate management immediately of any callouts. Notify appropriate management immediately of any problems with the units or field personnel.
• h) Keep the Communications Center neat and clean. Before the end of the shift, assure that the dispatch area is clean, trash is emptied, and floor is vacuumed.
• i) Assure all patient care reports have been completed by crews that depart during your shift.
• j) Night dispatcher must have a total of accumulated patient care reports from 0000 hours to 2359 hours each day.
• k) Assure all monies collected during your shift are dropped in the locked Billing drawer in dispatch.
• l) Maintain the privacy, confidentiality and security of all protected health information entrusted to you

Qualifications: 1. Qualifications:

• a) Be at least 18 years of age.
• b) Be in generally good health.
• c) Be emotionally mature and able to handle stressful situations well.
• d) Be free from mental illness which would impair the ability to perform their duties.
• e) Be free of alcohol and/or drug addiction.
• f) Has a high school diploma, equivalent certification, or a GED.
• g) Possess a current American Heart Association BLS for Health Care Providers certification.
• h) Has completed (from the DHS FEMA Training Website):
  • a)ICS – 100a, Introduction to Incident Command System.
  • b)IS-5a, Introduction to Hazardous Materials.
  • c)IS 700, Introduction to National Incident Management System.
  • d)IS-800, Introduction to the National Response Plan.
  • e) Introduction to the National Response Plan.
• i) Possess a clear and easily understood telephone and radio voice.
• j) Be proficient in multi-tasking.
• k) Be currently certified EMT, EMD, or have completed Public Safety Telecommunicator Training Course or willing to obtain certification within 6 months of employment.