EMR Support Analyst

EMR Support AnalystIT PA - Cranberry Township, PA 16066OverviewPosition Type Full TimeDescriptionThe EMR Support Analyst provides frontline support and operational management of the organization's Electronic Medical Record (EMR) system. This role is responsible for user administration, data integrity, system support, and assisting with EMR enhancements, upgrades, and integrations.The Analyst ensures high-quality service delivery, maintains compliance with healthcare regulations (including HIPAA and Medicare), and drives system efficiency through continuous improvement and automation opportunities.Key ResponsibilitiesEnd-User Support & Ticket ManagementDeliver Level I support for EMR users, including issue resolution for record corrections, case merges, and provider/cosigner updatesDocument, track, and resolve incidents using the IT ticketing system, ensuring adherence to SLAs and KPIsIdentify and escalate complex issues to Level II support or vendors as neededMaintain high customer satisfaction through responsive and effective supportData & System AdministrationManage referral source tables, including validation, auditing, and data cleanupAdminister EMR user accounts, onboarding support, and non-credentialed provider setupMonitor and resolve failed system processes (e.g., fax routing issues)Support patient data extraction for business, marketing, and operational needsImplementation & OptimizationAssist with EMR upgrades, service packs, and new feature rolloutsSupport system testing, validation, and quality assurance processesParticipate in EMR implementations, including data migration and M&A integration activitiesCollaborate with vendors to troubleshoot and resolve technical issuesProcess Improvement & AutomationIdentify opportunities to improve workflows, automation, and system efficiencyAssist in vendor integrations, including electronic referrals and AI-driven enhancementsContribute to reporting, analytics, and metrics related to system performance and complianceCollaboration & CommunicationPartner with cross-functional teams to support operational and clinical needsProvide reporting and insights related to referral compliance and organizational productivityMaintain clear, professional communication across all levels of the organizationCompliance & Continuous LearningEnsure adherence to HIPAA, Medicare, and organizational compliance standardsStay current on EMR functionality, enhancements, and industry best practicesActively pursue ongoing professional development and knowledge growthQualificationsEducation & ExperienceBachelor's degree in Information Technology, Business, or a related fieldPrior experience supporting EMR/EHR systems in a healthcare environment preferredExperience in a remote or distributed support environment is a plusTechnical SkillsBasic understanding of software development lifecycle (SDLC) and change management practicesProficiency with Microsoft Office and general technical troubleshootingExperience with ticketing systems and data analysis/reporting tools preferredCore CompetenciesStrong analytical and problem-solving skillsHigh attention to detail and commitment to data accuracyExcellent verbal and written communication skillsAbility to prioritize, multitask, and manage time effectively in a fast-paced environmentSelf-motivated, dependable, and team-oriented with a strong customer service mindsetConsistently deliver high-quality, compliant, and timely support