Job-ID Reference Job Description: Top 3 Daily Responsibilities
Ownership and support for MSP with Staff Augmentation request management and Global Access Tracking and onboarding request management
Lead specific projects regarding operational improvements on topics such as initial inquiry management, worker onboarding, ticket management, process documentation, system notifications, and escalation management.
Assist MSP and requestors navigate requests that are atypical, global, or require policy review.
Additional Responsibilities
Response to CLIENT requestors as part of the operations team
Ticket queue management in partnership with the MSP
Manage data reporting requests validation
Partner with MSP and Internal CLIENT IT Teams on application issues and updates
Assist CLIENT Mobility Team for immigration support requests related to non-employees
Qualifications
5+ years in a non-employee/contingent workforce program operations role, client side or with an MSP in a client facing capacity
Bachelor's degree or relevant work experience
Nice to Have
Project Management or Project Coordination experience
Experience managing Statement of Work projects
Experience in operations of global program
Ownership and support for MSP with Staff Augmentation request management and Global Access Tracking and onboarding request management
Lead specific projects regarding operational improvements on topics such as initial inquiry management, worker onboarding, ticket management, process documentation, system notifications, and escalation management.
Assist MSP and requestors navigate requests that are atypical, global, or require policy review.
Additional Responsibilities
Response to CLIENT requestors as part of the operations team
Ticket queue management in partnership with the MSP
Manage data reporting requests validation
Partner with MSP and Internal CLIENT IT Teams on application issues and updates
Assist CLIENT Mobility Team for immigration support requests related to non-employees
Qualifications
5+ years in a non-employee/contingent workforce program operations role, client side or with an MSP in a client facing capacity
Bachelor's degree or relevant work experience
Nice to Have
Project Management or Project Coordination experience
Experience managing Statement of Work projects
Experience in operations of global program
Employment Rep 3 in milpitas at Unknown Company
This position is listed as full time and onsite.