Employee Relations Specialist

Employee Relations SpecialistThe Employee Relations Specialist partners with employees, managers, and Human Resources Business Partners to address and resolve employee relations matters, ensuring equitable and consistent treatment for all employees in alignment with the company's policies, procedures, and state and federal laws. This position reports into the Director, Human Resources.Key Job ResponsibilitiesPerformance ManagementAddress inquiries concerning the company's policies and procedures.Educate managers on legal compliance, appropriate workplace conduct, and effective counseling methods.Conduct initial meetings with employees and managers to identify concerns or complaints related to workplace behavior, performance issues, policy violations, harassment allegations, and other complaints.Assess and integrate information from all parties while applying a deep understanding of corporate policies, employment law, and relevant regulations.Provide guidance on efficient methods to resolve employee relations issues and formulates corrective action recommendations following the company's progressive corrective action process.Review and approve corrective action documentation based on predetermined criteria.Engage in discussions involving corrective actions and, when necessary, participates in termination discussions.Escalate HR issues that meet predefined criteria, exercising judgment to assess risk and sensitivity levels.Keep business and HR leaders informed of the status of issues and concerns being addressed, along with recommendations or disciplinary actions as applicable.Internal InvestigationsSeek legal counsel related to labor relations in alignment with predefined criteria or as necessary for complex issues.Prepare and furnishes required correspondence, information, and documentation for case preparation involving legal and third-party reviews.Lead internal investigations and, upon request, collaborates with HR Leadership to represent the organization in unemployment or labor hearings.TrainingCollaborate in identifying training needs for managers, tailoring topics based on the nature and frequency of issues encountered.Actively lead training sessions for managers, emphasizing coaching, corrective action procedures, and company policies and procedures to ensure thorough comprehension and adherence.Case Management and ReportingUtilize the Case IQ system to track, analyze, and report on employee relations data/metrics, enabling the establishment and implementation of proactive strategies and action plans to enhance organizational effectiveness and address critical areas of opportunity.Ensure file integrity by accurately and promptly recording case information within the Case IQ system, maintaining data accuracy and completeness for effective analysis and reporting.Engage proactively in project initiatives aimed at refining ER team processes and optimizing efficiency, as well as contribute to other strategic Human Resources initiatives.Job QualificationsBachelors degree required, preferably in Human Resources or related field2+years experience in Human ResourcesPrevious employee relations experience preferredFirm understanding of employment lawsExcellent professional written and verbal communications skillsCritical thinker, active listener and effective time managerDemonstrated ability to exercise judgment and discretion in handling confidential information and situationsStrong PC and analytical skillsCompetenciesDeliver World Class ServiceHospitalityOwnershipDo The Right ThingDemonstrates Self-AwarenessDrive ResultsEnsures AccountabilitySee The Big PictureDecision QualityManages ComplexityValue PeopleCollaboratesWork EnvironmentOfficeWork is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.Salary Pay Range: $58,642.00 - $76,235.00The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, relevant work experience, or particular skills and expertise.

In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.