Employee Relations Manager

• Resolve employee relations issues by conferring with managers on complex and highly sensitive issues.
• Apply a fundamental knowledge of human resources principles to provide day to day support to functional business units at assigned site.
• Liaise with various human resources partners: Recruiting, Compensation, Payroll, and Organizational Design and Training.
• Responsible for assisting with the execution of human resources initiatives in support of strategic business objectives; succession planning, high potential programs, high-volume new hiring and on boarding.
• Provide consultation, guidance, and coaching to managers in areas such as, proper handling of employee relations matters and conflict resolution, delivering and documenting performance feedback, and understanding of employment policies and practices.
• Ensure consistent interpretation and application of employment policy and practices.
• Ensure that escalated employee relations issues are resolved effectively and with appropriate care and urgency.
• Deliver coaching and counseling to employees at all levels with a process improvement mindset to increase effectiveness and efficiency.
• Build strong partnerships to foster trust and accountability with employees and business leaders.
• Handle leave of absence discussions, work accommodations, workers compensation, and desk ergonomic improvements.
• Back up other Employee Relations Managers at other sites as needed.
• Facilitate training sessions for managers, associates and other Human Resources related training.
• Perform other duties as assigned.

Requirements

• High School diploma or equivalent required; Bachelor’s degree in Human Resources or related field preferred.
• Six (6) or more years related senior or exempt level human resources experience, with a heavy emphasis on project management, employee relations issues, and leave of absences.
• Mortgage industry experience preferred.
• Human Resources Certification (PHR) and/or Senior Human Resources Certification SPHR preferred.

Core Competencies

Demonstrates expertise in employee relations, conflict resolution, and human resources principles, with a strong focus on project management and strategic business support. Proficient in coaching, training, and fostering partnerships to enhance organizational effectiveness.

Highest-signal resume keywords

• Employee Relations Management
• Project Management
• Conflict Resolution
• Human Resources Certification (PHR/SPHR)
• Mortgage Industry Experience

ATS Optimization Keywords

Hard Skills

• Human Resources Principles
• Performance Feedback Documentation
• Leave of Absence Management
• Work Accommodations
• Workers Compensation Handling
• Training Facilitation
• Succession Planning
• High-Volume Hiring
• Onboarding Processes
• Process Improvement

Soft Skills

• Coaching
• Consultation
• Building Partnerships
• Trust and Accountability
• Communication

Certifications & Qualifications

• PHR
• SPHR

Industry Keywords

• Mortgage Industry
• Employee Relations Issues
• Employment Policies
• Organizational Design
• Training and Development