Responsibilities
- Assess and help resolve employee issues while providing recommendations to mitigate risk
- Address gaps in perception, understanding, or performance expectations between employees and management
- Recommend solutions that align with JLL's commitment to fair and equitable treatment
- Actively promote collaboration and help all business lines and HR Centers of Excellence
- Contribute to the creation of training programs, tools, templates, processes, reference materials
- Report directly to the US Head of Employee Relations
- Provide guidance and support to the performance team and HR colleagues
- Partner with the ER Lead to oversee and advise on workforce reduction initiatives
- Conduct investigations of potential employment law violations
- Independently resolve complex ER cases by gathering and analyzing relevant information
- Consult, guide, coach, and advise senior executives, HR Business Partners, and HR Leadership
Requirements
- Bachelor’s degree in HR, Industrial or Labor Relations or related field (Post-graduate HR or Legal experience preferred)
- 5+ years of employee relations experience
- Extensive knowledge of employment, wage, and hour, FMLA, and EEO laws and regulations
- Expertise in internal investigation principles
- Strong project management skills
- Skilled in gathering, synthesizing, analyzing, and reporting ER data
- Proficient in Microsoft Office applications, Teams, and other telecommunications software
- Familiarity with HR systems such as Navex, ServiceNow, or Workday
- Bilingual Spanish Speaker is preferred, but not required
Hard Skills
- employee relations
- internal investigation principles
- project management
- data analysis
- employment law
- FMLA
- EEO laws
- wage and hour regulations
- HR systems
Soft Skills
- collaboration
- coaching
- guidance
- communication
- problem-solving
Certifications & Qualifications
- Bachelor’s degree in HR
- Post-graduate HR or Legal experience
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