Employee Benefits Operations Leader

Location: California , Multiple Office Locations (Travel 25-30%)

Hybrid:

A growing insurance organization is seeking an experienced Employee Benefits Operations Leader to help build and strengthen the operational structure of its West Coast broker practice.

This is a hands-on operations leadership role . The right person will help create and improve workflows, processes, service standards and team structure while working closely with leadership to improve efficiency, accountability, and client service.

Key Responsibilities:

• Build and improve EB workflows, processes and operating procedures
• Help create the structure, accountability and service model for the practice
• Identify operational gaps and implement practical solutions
• Oversee workflow, capacity and performance across multiple teams
• Develop and mentor employees and future team leadersWork with leadership on growth, profitability and operational goals
• Establish consistent processes and best practices across offices
• Be willing to roll up your sleeves and do the work while the organization builds out its leadership structure

Ideal Background:

• 10+ years of Employee Benefits experience in an insurance agency environment
• Strong background in Operations and/or Account Management
• Experience building or improving EB processes and organizational structure
• Proven leadership and team-development experience
• Strong analytical, organizational and communication skills
• Comfortable working strategically while also being highly hands-on
• Bachelor's degree preferred

This is an opportunity for an experienced EB professional to have a significant impact on shaping this growing practice and building out the structure and operations.