Why Work For Us?
- Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position.
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.
- Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays.
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
- Free AAA Classic Membership.
- AAA Product Discounts.
- Tuition Reimbursement Program.
Summary
Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.
Essential Functions
- Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
- On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
- Leveraging sales skills for offering products and services from AAA to member during service interaction
- Utilizing on-board computer, radio communications, and mapping systems
- Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge / Skills / Abilities
- Clear and proficient verbal and written communication even under pressure
- Common knowledge of vehicle components and the common reasons for vehicle failure
- Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
- Ability to drive a manual/automatic shift vehicle
Education & Experience / Licenses & Certification / Requirements
- Must possess a valid driver’s license with a safe driving record
- Two (2) years of experience in a customer contact role
- Education & Training: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training; vocational technical automotive training/certification or equivalent experience (Preferred)
- Must be at least 21 years of age; ASE (Automotive Service Excellence) Certification (Preferred)
Work Environment / Physical Requirements
- Works outdoors at vehicle sites when servicing vehicles
- Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls
- Works in all weather and all traffic conditions
- Vehicle recovery sites may be wet, messy and hazardous
- Service Providers are required to provide a photograph for identification purposes
#ERS – $27.50 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives.
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