Position: Tow Service Specialist
Location: Sacramento, CA
Schedule: 2pm/4pm – 10:30pm/12:30am (includes weekends)
Pay: Starting at $23.98/hr with shift differentials ($0.75–$1.50/hr), productivity incentives up to $1,900/month, and a 401(k) plan with a company match of up to 6%.
Key Responsibilities
- Operate tow trucks safely and efficiently.
- Perform simple vehicle diagnostics to identify issues.
- Provide roadside assistance: tire changes, fuel delivery, and vehicle lock‑outs.
- Deliver excellent customer service and maintain a calming presence for members.
- Adhere to company procedures and safety standards.
Qualifications
- Valid driver’s license and clean driving record.
- Customer‑first mindset and passion for helping people.
- Willingness and flexibility to work evenings, nights, weekends, and holidays.
- Physical ability to lift and carry up to 50 pounds and work outdoors in all weather conditions.
Physical & Work Environment
- Work outdoors at vehicle sites, lifting and carrying tires and parts up to 50 pounds.
- Work in all weather and traffic conditions; sites may be wet, messy, and hazardous.
- Require a photograph for identification purposes.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Health Savings Account (HSA) with company contribution of $1,000 Individual or $2,000 Family per year.
- Mental health support: 6 free annual therapy or coaching sessions.
- Paid time off: 136 hours (17 days) in the first year, 11 paid holidays annually.
- Tuition reimbursement: up to $5,250 per year after 6 months of employment.
- Free AAA Classic membership and insurance discounts.
- Commuter benefits: up to $680/month toward transit or parking.
- Employee assistance and life insurance coverage.