Emergency Response Call Specialist

To support the needs of elderly and medically-at-risk individuals, the full-time Emergency Response Call Specialist will answer incoming calls, triage assistance requests, and ensure high-quality customer service while maintaining accurate data in a remote environment. Key responsibilities Respond to incoming calls by identifying the type of help required and coordinating timely assistance according to established protocols Ensure professional and caring interactions with customers, resulting in a high level of service Update Subscriber data accurately in the data management system and troubleshoot service issues as needed Required qualifications High School diploma or equivalent (GED) required Experience in a Call Center or Customer Service role Fluency in English with excellent verbal skills Basic computer skills and familiarity with Microsoft Windows Compassion and empathy for the elderly and medically at-risk individuals