Emergency Response Call Associate

Providing essential support, the part-time Emergency Response Call Associate will answer incoming calls from elderly and medically-at-risk individuals, triaging their needs and coordinating timely assistance while ensuring a high level of customer service. Key responsibilities Respond to incoming calls by identifying the type of help required and coordinating appropriate assistance according to established protocols Ensure all customer interactions are conducted professionally and compassionately, resulting in high customer satisfaction Update Subscriber data accurately in the data management system and perform off-phone tasks as needed Required qualifications High School diploma or equivalent (GED) required Experience in a Call Center or Customer Service environment Fluency in English with excellent verbal skills Basic computer skills and familiarity with Microsoft Windows Demonstrated compassion and empathy for the elderly and medically at-risk populations