Emergency Response Associate

To support the needs of elderly and medically-at-risk individuals, the part-time Emergency Response Associate will answer incoming calls, triage assistance requests, and ensure high-quality customer service while maintaining accurate data in the system. Key responsibilities Respond to incoming calls by identifying the type of help required and coordinating timely assistance according to established protocols Ensure professional and caring interactions with customers, resulting in high levels of service Update Subscriber data accurately in the data management system and troubleshoot service issues as needed Required qualifications High school diploma or equivalent (GED) required Experience in a call center or customer service environment Fluency in English with excellent verbal communication skills Basic computer skills and familiarity with Microsoft Windows Demonstrated compassion and empathy for the elderly and medically at-risk individuals