Emergency Response Associate

Providing essential support to elderly and medically-at-risk individuals, the part-time Emergency Response Associate will answer incoming calls, triage needs, and coordinate timely assistance while ensuring high-quality customer service. Key responsibilities Respond to incoming calls by identifying required assistance and coordinating timely support according to established protocols Maintain professional and caring interactions with customers to ensure a high level of service Update Subscriber data accurately in the data management system and perform off-phone tasks as needed Required qualifications High School diploma or equivalent (GED) required Experience in a call center or customer service environment Fluency in English with excellent verbal skills Basic computer skills, including familiarity with Microsoft Windows Demonstrated compassion and empathy for elderly and medically at-risk individuals