Oversee the day-to-day workflow and performance of the Email Customer Support team. Ensure proper coverage, monitor response times, service levels, and customer interactions. Responsibilities: Manage ticket volume, distribution, response times, and SLA adherence. Coach team members with real-time feedback, regular 1:1s, and onboarding support. Handle escalated customer concerns and guide agents on complex issues. Qualifications: Strong email support experience and excellent written communication. Previous team lead or supervisory experience preferred. Familiarity with customer service KPIs and platforms like Zendesk or Gorgias. Unknown This company manages email customer support for e-commerce and wellness brands, focusing on customer satisfaction and operational efficiency. It operates as a remote-first team with a culture grounded in accountability, coaching, and performance. #J-18808-Ljbffr
Email Customer Support Team Lead (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $40,950–$61,740
For context, most customer service representatives earn between $40,950–$61,740 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.