- Oversee the day-to-day workflow and performance of the Email Customer Support team.
- Ensure proper coverage, monitor response times, service levels, and customer interactions.
Responsibilities:
- Manage ticket volume, distribution, response times, and SLA adherence.
- Coach team members with real-time feedback, regular 1:1s, and onboarding support.
- Handle escalated customer concerns and guide agents on complex issues.
Qualifications:
- Strong email support experience and excellent written communication.
- Previous team lead or supervisory experience preferred.
- Familiarity with customer service KPIs and platforms like Zendesk or Gorgias.
Unknown
This company manages email customer support for e-commerce and wellness brands, focusing on customer satisfaction and operational efficiency. It operates as a remote-first team with a culture grounded in accountability, coaching, and performance.
#J-18808-LjbffrEmail Customer Support Team Lead (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $42,840–$55,750
For context, most customer service representatives earn between $42,840–$55,750 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.