ELSC CSR II

Salary: $65,000 - 105,000 per year

• BA/BS degree in a related area and 1 year of experience; or an AA degree in a related area and 2 years of experience; or professional certification and 2 years of experience; or military training in the specialty area and 2 years of experience; or a high school diploma and 6 years of experience.
• Prior quality assurance experience is preferred, along with six to nine months of related experience and/or training.
• Skills include reading comprehension, critical thinking, effective speaking, time management, learning strategies, and monitoring performance.
• Relevant abilities include deductive reasoning, clear speech, speech recognition, manual dexterity, trunk strength, static strength, information ordering, and flexibility.
• Must be able to lift up to 60 pounds and operate a motorized lift truck.
• Must be eligible to drive government-owned, company-owned, personally owned, or rental/leased vehicles, and maintain driving eligibility in accordance with applicable laws and our vehicle safety policy.
• A favorable T1 (formerly NACI) background investigation is required. The role does not grant access to classified material. Eligibility must be maintained throughout employment; an active security clearance is preferred.

• Provide prompt, friendly technical support and training to CNIC customers by phone, online network, email, video teleconference, and occasionally in person.
• Support CNIC users of Subscriber Units, including programming, repairing, and testing equipment.
• Use Remedy to create, track, and complete tickets, and document customer support in the tracking software.
• Troubleshoot errors and respond appropriately and promptly to customer complaints.
• Complete and maintain relevant paperwork and records, including workload data for applicable systems.
• Maintain continuity of information between ticketing systems and software applications.
• Receive, inventory, and store equipment shipments, keeping detailed records of products entering and leaving the work center or warehouse.
• Manage assets in the Remedy tracking and WASP inventory systems.
• Prepare equipment shipments to and from locations worldwide, and coordinate equipment deliveries and pickups.
• Test equipment and process returns of defective equipment to manufacturers or repair depots to maintain an adequate supply of ready spares.
• Manage the use of equipment repair banks.
• Interpret and ensure compliance with CNIC policies and government regulations affecting ELSC processes and procedures.
• Assist with training new customer service representatives on applications and processes, as directed.
• Issue written and oral instructions and operate office equipment.
• Maintain punctuality and attendance, which are essential functions of the position.
• Perform other duties as assigned.

• Support
• Network
• Security
• ARM
• C++

More:

We are hiring an ELSC Customer Service Representative II to provide technical support services to customers throughout the CNIC major command. The posting describes the position as hybrid and also on-site. Occasional travel may be required.

last updated 42 week of 2026