Elite Client Operations Lead Remote, High-Touch Service

Reef is seeking a highly organized Client Operations Manager to own the day-to-day client experience and operational backbone for a premium agency. You will run live classes, respond to customer inquiries, manage inbound leads, and build scalable systems so senior staff aren’t chasing tasks.

The role suits someone who has worked in boutique studios, private schools, concierge services, or high-touch online programs, with a proven track record in end-to-end operations and client delivery.