To enhance the efficiency of the eligibility and benefits verification process, the full-time remote Eligibility Verification Supervisor will oversee daily operations, manage team performance, and implement automation tools while ensuring accurate verification of insurance coverage for patients. Key responsibilities Oversees daily workflow and prioritizes tasks for the eligibility and benefits verification team to ensure timely and accurate insurance verification Serves as the primary escalation point for complex verification issues and collaborates with cross-functional teams to resolve eligibility-related problems Leads the implementation and optimization of AI-powered automation tools, providing training and support to staff on new technologies Required qualifications High school diploma or equivalent required; Associate degree in Healthcare Administration or related field preferred Five years of healthcare revenue cycle experience, including two years in insurance eligibility and benefits verification One year of supervisory or team lead experience required Proficiency with Microsoft Office Suite and payer eligibility portals required Experience with Electronic Health Record (EHR) systems and familiarity with AI-assisted automation tools preferred