Eligibility Specialist

Service Center Representative - Eligibility SpecialistThe Service Center Representative - Eligibility Specialist is responsible for receiving high-volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. Eligibility Specialist will assist customers by answering queries, handling complaints, and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction.Training: 9-10 Weeks with NO TIME OFF DURING TRAININGRequired Education: HS Diploma or equivalentRequired Qualifications:Proven Customer Support or Client Service Representative Experience2 years relevant professional experience or 1-year relevant experience and 1 year of extended education and the ability to handle complex service inquiries via telephoneAccurate data entry (40 WPM or 10,000 KSPH)Ability to handle complex service inquiries via telephoneStrong PC skillsUnderstanding of work implications and ability to recommend solutionsPreferred Qualifications:Social services experience (Indiana Eligibility experience strongly preferred)Soft Skills Required:Strong critical thinking and problem-solving skillsStrong interpersonal skillsPositive relationship-building with customers and state eligibility consultantsAttention to detail; excellent organizational, verbal, and written communication skillsCapable of executing many complex tasks simultaneouslyTeam player with the ability to work independentlyComfortable in a fast-paced, deadline-oriented environmentWork Environment:Work is constantly performed in an office environmentAbility to remain stationary for an extended periodModerate difficulty assignments requiring judgment and issue resolutionQualified candidates are provided an extensive training program to be successful in this roleDuring calls, an Eligibility Specialist is expected to process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, an Eligibility Specialist should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures.**Only those lawfully authorized to work in the designated country associated with the position will be considered.**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.