Position Summary:
Coordinate assistance programs and resources, including support for families to help solve and cope with problems in their everyday lives.
Essential Functions:
Coordinate assistance programs and resources, including support for families to help solve and cope with problems in their everyday lives.
Essential Functions:
- Facilitate or assist with all general assistance programs such as ESI, LIHEAP, Supplemental Heating, CCDF, Administration for Child and Family, Burial Fund, Supplemental Heating, etc.
- Interview applicants to collect and verify information pertinent to eligibility determination
- Evaluate applicant's financial status, living conditions, and other factors to determine program eligibility
- Ensure compliance with all applicable tribal, state and federal regulations and guidelines.
- Conduct annual reviews on pertinent programs for continued eligibility.
- Provide information on available resources, provide social support and informal counseling, advocate for individual's needs and assist applicants in identifying and obtaining available benefits.
- Answer questions, research available options within the Social Services Department programs and other options available from outside agencies in the community.
- Prepare and maintain accurate applicant case files, along with program participation spreadsheets.
- Submit reports and review reports or problems with Director.
- Attend meetings and events to provide information on social services programs.
- Assist with development of programs to prevent and resolve problems relevant to Pokagon Band households.
- Assist with grant planning.
- Assist with commodities program food supply distribution.
- Perform other related functions as assigned.
- Standard office equipment.
- Systems used: MS Office Applications, Internet, Publisher, CRM System
- High School diploma or GED required.
- One (1) year of previous work experience providing social service programming to the community, or social work or human services experience required.
- Strong sense of service required.
- Ability to alleviate stress and anxiety and be supportive of people and work tactfully, collaboratively, diplomatically and with highest level of confidentiality required.
- Excellent communication and interpersonal skills and the ability to speak effectively before groups of people and respond to questions required.
- Experience working with Native American communities preferred.
- Proficiency with MS Office Applications required.
- Ability to work evenings and occasional weekends required.
- Must have a valid driver's license and be able to meet the minimum insurance requirements regarding driving record to utilize department vehicles.
- Pokagon Band Preference Code applies.
- Frequently required to talk and hear.
- Occasionally required to stoop, kneel, crouch, bend and lift when assisting clients with moving furniture or household items.
- Work environment will be a variety of settings, including office, homes, health clinics, schools, and other public facilities.
- Local travel is necessary, so the ability to travel as needed is required.
- Information Gathering and Processing
- Quality Focus
- Planning and Organizing
- Teamwork
- Problem Solving
- Acting with Empathy and Compassion
Eligibility Case Coordinator in dowagiac at Unknown Company
This position is listed as full time and onsite.