Field Service Technician IITrystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day.Trystar's team members are our most important asset, and this position plays a critical role in achieving our strategic objectives.
As a Field Service Technician II, you will travel to customer sites and perform troubleshooting, maintenance, and repair activities on Trystar equipment. The Field Service Technician II will work directly with customers and installers in the field and provide various field service activities for Trystar's offerings from commissioning, planned maintenance, equipment upgrades, troubleshooting, and repair.We are looking for people who believe in our guiding principles and values of:Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.Integrity – We're honest, transparent, and committed to doing what's right.Customer focus – We have relentless focus on our customers and their success.Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.Play for each other – We're a team. We show up for each other and we know that through teamwork we achieve greatness.Champion change – We know adaptation and improvement are requirements to survive and to thrive.Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.In this role you will get to:Serve as person-in-charge for high and low voltage maintenance, retrofit, and small-scale commissioning projects; support of large-scale commissioning jobsPerform advanced troubleshooting and corrective maintenance independentlyExecute electrical testing and diagnostics using appropriate equipmentLead IR scanning, repairs, and inspection activitiesSupport larger commissioning efforts led by senior techniciansProvide on-the-job training and mentorship to Level 1 techniciansInterface directly with customers to resolve issues and communicate statusDocument service work and provide technical feedback for continuous improvementTrain and mentor Level 1 techniciansSupport of all other field activitiesScope and Autonomy:Works independently on most assignmentsLeads defined service jobs and tasksMakes real-time decisions within established proceduresJob Requirements:Strong electrical troubleshooting and diagnostic capabilityAbility to interpret complex schematics and specificationsProficiency with electrical testing equipmentExcellent communication, problem solving, and organizational skillsMust be a team player, willing to work with others in a fast-paced environmentIntermediate/advanced computer skillsThis is a field-based role and requires regular travel to customer sites.
Travel may include local, regional, national, and cross-border work depending on project requirements. Technicians must be willing and able to work on-site for extended periods, including rotational schedules, shutdowns, commissioning windows, emergency service calls, and remote project locations.3–5+ years of field or industrial electrical experienceElectrical Apprentice, Electrical Journeyman, CET, EIT, ASCT required