Electrical High Voltage/Low Voltage Field Service Technician III

Field Service Technician IIITrystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day.Trystar's team members are our most important asset, and this position plays a critical role in achieving our strategic objectives.

As a Field Service Technician III, you will be a senior technical leader responsible for complex field operations, major commissioning activities, and mentoring the service organization. This role will work directly with customers and installers in the field and provide various field service activities for Trystar's offerings from commissioning, planned maintenance, equipment upgrades, troubleshooting, and repair.We are looking for people who believe in our guiding principles and values of:Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.Integrity – We're honest, transparent, and committed to doing what's right.Customer focus – We have relentless focus on our customers and their success.Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.Play for each other – We're a team. We show up for each other and we know that through teamwork we achieve greatness.Champion change – We know adaptation and improvement are requirements to survive and to thrive.Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.In this role you will get to:Serve as person-in-charge for large-scale commissioning, startup, and complex retrofit projectsLead troubleshooting and work on and maintain high, medium, and low voltage systemsService, maintain, repair, assemble, troubleshoot and commission electrical apparatus and protective devicesPerform advanced diagnostics and root cause analysisAnalyze test data and produce detailed technical reportsLead multi-resource service projects and coordinate field activitiesTrain and mentor Level 1 and Level 2 techniciansSupport engineering with field data, system validation, and continuous improvement effortsOperate various types of electrical test equipment, analyze test data and compile technical reportsManage critical customer interactions and high-visibility service eventsEnsure compliance with safety standards and operational proceduresAssist engineers in data collection, completion of power system studies, site inspections, equipment design, project scope developmentMaintain positive client relationships through on-site interactionsScope and Autonomy:Full ownership of complex and high-risk field service activitiesLeads teams and multi-day service projectsActs as escalation point for technical decision-makingJob Requirements:Expert-level troubleshooting across electrical systemsDeep understanding of power systems and testing methodologiesStrong leadership and mentoring capabilitiesAdvanced analytical and problem-solving skillsAbility to interpret complex schematics and specificationsProficiency with electrical testing equipmentMust be a team player, willing to work with others in a fast-paced environmentIntermediate/advanced computer skillsExcellent communication, problem solving, and organizational skills4+ years of field service or equivalent experienceElectrical Apprentice, Electrical Journeyman, CET, EIT, ASCT required