Electrical Engineer

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related discipline.
• Experience with medium-voltage and low-voltage power distribution systems.
• Knowledge of AC/DC power systems used in critical infrastructure environments.
• 3+ years of customer-facing technical engineering experience.
• Experience leading cross-functional projects or technical deployments.
• Ability to read and interpret electrical diagrams, mechanical drawings, and technical documentation.
• Strong project coordination and stakeholder management skills.
• Experience supporting field service, commissioning, or deployment activities

Pluses:

• Experience with switchgear, busway, bus bar, UPS, or power distribution equipment.
• Background supporting new product introduction (NPI/NPDI) programs.
• FMEA and risk assessment experience.
• APQP or structured product development experience.
• PMP certification.
• MBA, Master's in Engineering, or Engineering Management certification.
• Experience developing installation procedures, commissioning guides, or field service documentation.

Day-to-Day Responsibilities

The NPDI Services Engineer serves as the primary Services representative throughout the new product development lifecycle for switchgear and busway products. This role ensures new products are deployable, serviceable, and fully supported in the field before launch. The engineer collaborates with Engineering, Product Management, Technical Support, and Field Services teams to drive service readiness, deployment strategy, and operational excellence

• Lead service readiness efforts for new switchgear and busway product launches.
• Participate in design reviews, technical reviews, and phase-gate meetings.
• Evaluate product serviceability and deployment risks.
• Conduct deployment FMEA reviews and mitigation planning.
• Develop installation, commissioning, startup, and troubleshooting procedures.
• Coordinate readiness activities across Engineering, Operations, Product Management, and Service teams.
• Support beta installations and first-product deployments.
• Create deployment playbooks and service documentation.
• Monitor field performance and provide feedback to engineering teams.
• Support service parts strategy, logistics readiness, and field execution planning