Electrical Contracting Company - Service Manager

Service ManagerAre you a skilled leader with a passion for customer service and team development? We're looking for an experienced Service Manager to oversee our growing service department and ensure top-quality performance, customer satisfaction, and operational efficiency.Key Responsibilities:Lead and manage a team of service technicians and support staffOversee daily service operations, including scheduling, workflow, and resource allocationEnsure high levels of customer satisfaction through timely communication and issue resolutionMaintain service standards and ensure compliance with safety and quality protocolsManage inventory, including ordering, tracking, and organizing parts and materialsImplement and maintain efficient inventory control systemsOversee warranty processes, including claims, parts replacement, and proper documentationCoordinate with manufacturers and vendors regarding warranty coverage and proceduresCollaborate with other departments to streamline service delivery and improve overall operationsTrack key performance metrics and identify areas for improvementQualifications:2+ years of experience in service management or a related leadership roleStrong understanding of technical services (Generators, plumbing, electrical, etc.)Excellent communication, organizational, and leadership skillsAbility to manage multiple priorities in a fast-paced environmentProficiency in service management software is a plusWhat We Offer:Competitive salary based on experienceHealth and dental insurance401(k) with company matchPaid time off and holidaysOngoing training and career development opportunitiesCompensation: $45,000.00 - $65,000.00 per yearJoin The Generator Supercenter Family – Here it's not just some catchy phrase; it's a lifestyle. We're looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.This franchise is independently owned and operated by a franchisee.

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.