EFT Processor II
The EFT Processor II will be responsible for processing EFT Cardholder Disputes, assisting Contact Center and branches through e-mail and phone, respond to FISERV requests, process EFT disputes, assisting with travel queues when needed.
Essential Functions
- Process incoming cardholder disputes while strictly adhering to all bank policies and procedures
- Processing provisional and final credits to customer's account with disputed items when applicable
- Ensure timely response to FISERV's request
- Investigate and escalate suspicious or fraudulent claims in accordance with policies
- Process EFT disputes
- Ensure compliance with all established Federal Regulations for Regulation E and NACHA
- Perform all operational support duties within the EFT Department
- Respond to customer or business partner inquiries with exemplary customer service in the established timeframe
- Participate in job specific training
- Serve as subject matter expert for all Dispute related transactions
- Maintain department procedures
- Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes.
- Determining dispute decisions for approval/denial according to Regulation
- Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
Qualifications
- Associate's Degree Business Administration/Finance preferred
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.