EFT Operations Specialist

EFT Operations SpecialistExciting EFT Operations Specialist position with an established financial services firm. Contract Duration: 6 months and may extend. Location: Charlotte, NC Hybrid roleTitle:EFT Operations SpecialistRequirements:3-5 years of Reg-E/EFT experience preferred Experience working and managing BPO operations Card DisputesChargeback processing experience with VISA Resolve Online and MastercommGood communication and organizational skillsWhat You Will Be Doing:Job Duties: The EFT Operations Specialist is responsible for processing and oversight of debit card disputed items.Specialist work may include investigating claims in a fast paced work environment.The EFT Operations Specialist will serve as the primary contact for all disputes and research claims for both internal and external members.The EFT Operations Specialist must possess in-depth knowledge of debit card dispute processing rules, Regulation E rules, and Visa Zero Liability rules.Additional Responsibilities Include:Processes disputed items and performs follow ups on outstanding items.QA/QC reviewSends required correspondence to members regarding the status of their disputeUnderstands and maintains compliance with Regulation E and Visa Zero Liability Rules while adhering to our client's policies and procedures.Demonstrates regulatory and technical knowledge to provide guidance and support to internal staff and members on dispute items.Ensures daily-automated tasks are complete through review of files and reports.Work with internal and external partners to ensure systems and processes are effective and accurate.Pull reports and other data to assist management in understanding the status and amount of disputed items.Manages strict deadlines and performs time sensitive duties accurately and efficiently.Maintains a working knowledge of all functions within the department to sustain integrity of the departments guidelines.May be cross trained in other areas of Operations and/or Member Success related functions.You Will Receive the Following Benefits:Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver PlanMotion Recruitment Partners (MRP) is an Equal Opportunity Employer.

All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy.

Applicants need to make their needs known in advance.Specialization:Manufacturing / Operations