eDiscovery Technical Lead

Overview

Our client, a leading global law firm, is seeking a skilled and detail-oriented eDiscovery Technical Lead to join their dynamic litigation support team. In this role, you'll be responsible for managing end-to-end eDiscovery processes — from data processing and platform setup to supporting cutting-edge LegalTech tools and advising stakeholders across practices. This is a hybrid role based in New York.

Responsibilities

• Responsible for ensuring quality control procedures are consistently followed across all service delivery activities
• Ensure the Litigation Support Specialist and Manager are informed of all tasks and projects, with delivery approaches discussed and agreed upon in advance
• Prepare and follow recommendations, project plans, cost estimates, procedures, and specifications, ensuring quotations are provided and instructions are confirmed in writing
• Process data received in a variety of formats, including native files and load files, with mapping, ingestion, and exception management as required
• Configure and customize review platforms, perform searches and data reduction activities, create review batches, tailor coding layouts, and establish user roles and permissions
• Complete native and load file productions in accordance with agreed specifications
• Handle first-line support requests and work closely with second- and third-line support teams to resolve technical issues
• Serve as an escalation point for service-related concerns, promptly raising complaints from the Practice to the Manager and supporting resolution efforts
• Maintain accurate project, process, and product documentation
• Administer software and hardware utilized by the eDiscovery team
• Support the collection, tracking, and reporting of operational statistics
• Assist with the deployment of LegalTech solutions to improve matter delivery efficiency and perform ongoing maintenance and updates to maximise effectiveness
• Provide front-line support for client and Practice inquiries relating to LegalTech tools and develop or update user guides and FAQ materials to improve adoption and understanding
• Track and report on basic ROI measures for LegalTech solutions while collecting and evaluating supplier performance feedback to support continuous improvement
• Document client requirements for new LegalTech use cases and effectively manage and record changes to client instructions
• Work collaboratively with team members to resolve common technical issues and maintain logs of support requests to identify recurring trends and opportunities for proactive improvement
• Ensure all defensible processes and data security requirements are followed at all times
• Partner with the global eDiscovery team as required, maintaining documentation within Monday.com to support effective communication, collaboration, and operational efficiency

Subject Matter Expertise & Relationship Management

• Responsible for the successful end-to-end execution of eDiscovery projects, including data processing, production preparation for disclosure and investigations, use of TAR capabilities, Early Case Assessment tools, GenAI solutions, eBundling platforms, and case management systems
• Remain current on industry developments by attending relevant seminars and presentations, sharing knowledge gained, and contributing to training initiatives for team members
• Support the creation of training materials for LegalTech users and participate in knowledge-sharing activities to remain informed of emerging trends and technologies
• Assist with data entry and analysis relating to usage trends while ensuring LegalTech tools comply with security and compliance requirements
• Provide support and guidance on LegalTech tools and associated processes while maintaining high standards through adherence to quality control and planning methodologies
• Attend LegalTech-focused events and presentations to stay aligned with industry developments and encourage innovation across the team
• Manage the expectations, priorities, and interests of multiple stakeholders across the Practice
• Deliver specialist advice and support tailored to the specific requirements of each client

Characteristics, Skills, & Experience

• Demonstrates a collaborative team-focused approach and is willing to support clients and colleagues outside normal business hours when required to meet deadlines
• Available to participate in on-call support during peak workload periods
• Strong attention to detail, particularly when undertaking repetitive or time-intensive tasks
• Ability to gain the confidence and respect of colleagues and team members
• Professional, honest, open, diplomatic, and direct communication style
• Self-motivated with a proactive approach to work
• Excellent communication and interpersonal skills
• Committed to delivering exceptional levels of customer service
• Performs effectively in high-pressure situations
• Approachable, adaptable, and eager to learn new skills, technologies, and platforms while taking ownership of responsibilities
• Confident and appropriately assertive when required
• Appreciates and works effectively within a culturally diverse environment
• Demonstrated experience supporting projects through all stages of the eDisclosure lifecycle
• Experience with eDisclosure platforms such as Relativity, Reveal, Disco, Axcelerate, Nuix, Sharedo, or Opus2
• Able to communicate technical concepts and solutions clearly to non-technical stakeholders
• Capable of prioritizing competing demands quickly and calmly during busy periods
• Strong administrative and organizational skills
• Experience in quality assurance and customer service environments
• Excellent attention to detail
• Understanding of corporate business operations and dynamics
• Ability to influence and lead through collaboration and effective stakeholder engagement
• Comfortable working with a broad range of teams, including business leaders, product delivery teams, and other stakeholders

Expected salary for this role is $125,000 - $140,000 commensurate with experience, training, skills, qualifications, and other market factors.

Job ID: 7557