eBilling Assistant Manager

eBilling Associate Manager – Legal Finance & Operations

Location: Chicago, IL

Work Arrangement: Hybrid – 3 Days Onsite Initially

Remote Flexibility: Potential remote eligibility after initial 90-day onboarding

Base Salary: $98,300–$120,000

What Makes This Opportunity Different?

Implementation-Focused Leadership: Approximately 70% of the role centers on electronic billing implementations, process management, and operational improvement, with 30% involving ongoing eBilling activities.

Career Advancement: An excellent opportunity for a Senior Analyst or Team Lead ready to step into a formal management position.

Direct Team Leadership: Oversee and develop two electronic billing professionals while collaborating with senior finance leadership.

Meaningful Operational Impact: Identify inefficiencies, standardize workflows, and help build scalable client onboarding and billing processes.

Collaborative Culture: Join an established finance organization that emphasizes professional development, teamwork, and sustainable workloads.

Key Responsibilities

Electronic Billing Implementations & Client Onboarding

• Oversee electronic billing implementations, including new client onboarding, client migrations, and ongoing account maintenance.
• Ensure accurate setup of electronic billing requirements, client guidelines, timekeeper rates, and matter information.
• Manage electronic invoice submissions and troubleshoot rejected, reduced, or outstanding invoices.
• Maintain compliance with client-specific LEDES billing requirements and electronic billing platform specifications.
• Partner with internal technology and finance teams to resolve system-related issues.

Process Improvement & Operational Excellence

• Evaluate existing electronic billing workflows and identify opportunities for greater efficiency, accuracy, and consistency.
• Conduct root cause analysis to address recurring billing issues.
• Develop and maintain standardized procedures, implementation documentation, and internal training resources.
• Improve processes involving eBillingHub, client vendor portals, rate submissions, and billing data management.
• Support automation and continuous improvement initiatives across legal finance operations.

Team Leadership & Cross-Functional Collaboration

• Supervise, coach, and develop electronic billing team members.
• Review work quality, monitor performance, and provide guidance on complex billing issues.
• Collaborate with Billing, Accounts Receivable, Pricing, Client Accounting, and Revenue Management teams.
• Communicate effectively with attorneys, clients, finance leadership, and administrative professionals.
• Prepare reporting on billing performance, implementation progress, invoice exceptions, and operational improvements.

Required Qualifications

• Minimum of 5 years of relevant professional experience, preferably within a law firm or sophisticated professional services environment.
• Strong hands-on experience with electronic billing systems, particularly eBillingHub.
• Demonstrated ability to manage electronic billing implementations, troubleshoot issues, and improve workflows.
• Experience with process documentation, root cause analysis, and operational improvement.
• Advanced proficiency in Microsoft Excel.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage multiple competing priorities while maintaining accuracy and attention to detail.

Preferred Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Experience with Elite 3E or Aderant.
• One to two years of supervisory or team leadership experience.
• Prior responsibility for onboarding electronic billing clients or implementing new billing workflows.
• Experience mentoring junior analysts or coordinating cross-functional projects.