eBanking Supervisor

Career Details

Full Time Kirby Branch Posted on 8/28/2026

Job title: E BANKING SUPERVISOR

Reports to: CHIEF OPERATIONS OFFICER

Department: E BANKING

FLSA status: exempt

SUMMARY: Oversee the efficient operation of the E banking department. Ensures all E banking functions are completely and properly performed.

DUTIES & RESPONSIBILITIES:

• Trains, supervises, motivates and develops the E Banking department
• Keeps up to date on overall activities of the department, identifying problem areas and taking corrective action
• Oversees training of E banking specialists
• Performs all E banking functions
• Handles customer complaints
• Keeps staff informed of pertinent changes in operation policy and procedures
• Prepares E banking disciplinary notices as required
• Ensures ongoing adherence with compliance procedures
• Develops and implements department policies and procedures
• Ensures excellent customer service skills are practiced by all E banking specialists
• Gathers information as needed by auditors and regulators
• Maintains knowledge of changes to banking regulations, bank policies and bank procedures
• Ensures new products are implemented properly and staff are properly trained
• Serves on various committees as assigned by management
• Performs other duties as assigned by management

SUPERVISORY RESPONSIBILITIES:

Supervises all new accounts and customer service representatives

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least three years banking experience
• Strong supervisory and coaching skills
• Mastery of rules and regulations concerning the e Banking department
• Critical thinking and reasoning skills, strong decision making and problem solving skills
• Demonstrated ability to plan and organize projects
• Ability to work on complex projects with general direction and minimal guidance
• Good judgment with the ability to make timely and sound decisions
• Customer service skills
• Excellent verbal & written communication skills
• Excellent grammatical & spelling skills
• Computer proficiency and the ability to learn & use specific software
• Commitment to excellence & high standards
• Strong organizational skills; able to manage priorities & workflow
• Strong interpersonal skills
• Ability to understand & follow written & verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Creative, flexible, and innovative team player
• Ability to work independently and as a member of a team
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Ability to effectively communicate with people at all levels & from various backgrounds
• Must be able to speak, read, write & understand the primary language used in the workplace
• Must be able to handle customers with professionalism
• Must have general knowledge of banking policies & procedures
• Desire to represent Schertz Bank & Trust in a professional and ethical manner at all times

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear.

Work Environment

• Full time position
• Normal working hours are 8:00 AM – 5:00 PM Monday thru Friday
• Some overtime may be required
• Must be available & willing to work at another branch if needed
• Professional dress code is required
• The noise level in the work environment is usually moderate.