To support a temporary part-time role, the E-commerce Support Agent will manage order lifecycles and customer communications remotely, ensuring accurate order processing and timely resolution of issues while working 10 hours per week for 2 weeks. Key responsibilities Manage the full order lifecycle, including processing, production, and shipping, in collaboration with internal teams Monitor and resolve late or at-risk orders to maintain strict service level agreements (SLAs) Provide customer and account support via email and phone, ensuring prompt and professional communication Required qualifications Proven experience with Zendesk and Shopify Hands-on experience with Order Desk or similar order management platforms Proficiency in G Suite and Microsoft Office Suite, particularly Excel Prior experience in customer service within an e-commerce or fast-paced operational setting Familiarity with retailer/vendor portals or the home decor industry is a plus
E-commerce Support Agent in workfromhome at Unknown Company
This position is listed as part time and able to be worked remotely.