E-commerce Operations & Project ManagerWe are an established beauty retail store expanding into e-commerce. We carry approximately 10,000 SKUs across multiple brands and are building a Shopify-based online store integrated with our Lightspeed POS system. We are looking for a highly organized E-commerce Operations & Project Manager to own the day-to-day execution of the e-commerce launch and ongoing operations.Role OverviewThis role is responsible for launching and operating our online store while ensuring smooth integration with our in-store operations.
You will manage outside Shopify developers and contractors, coordinate product catalog setup, and ensure inventory and order workflows work correctly between Lightspeed and Shopify.This is a hands-on operational role. You do not need to be a full-time developer, but you must be comfortable working with technical vendors and managing an e-commerce build.Key ResponsibilitiesE-commerce Launch & Project ManagementManage the Shopify store build from planning through launchCoordinate external Shopify developers, designers, and contractorsCreate and manage project timelines, task lists, and milestonesReview deliverables and ensure work meets quality standardsTrack budget and manage vendor invoicesLightspeed + Shopify IntegrationOversee Lightspeed product and inventory sync with ShopifyTest inventory accuracy, order flow, and returns processesEnsure pricing, tax, shipping, and promotions are configured correctlyDocument workflows for store staff and internal operationsProduct Catalog & MerchandisingManage product uploads, categories, tags, and collectionsEnsure product pages are accurate, clean, and customer-friendlyCoordinate product photography, descriptions, and key attributesSupport merchandising strategies (best sellers, new arrivals, bundles)Store Operations & Ongoing ManagementMonitor daily order flow, customer issues, and fulfillmentWork with store staff to ensure online orders are handled properlyManage app tools (reviews, loyalty, email marketing, search, etc.)Track site performance and report on key KPIs (traffic, conversion, AOV)Optimization & Growth SupportCoordinate promotions, sales, and seasonal campaignsIdentify conversion improvements and work with contractors to implement themSupport SEO basics and site content organizationRecommend improvements based on customer behavior and analyticsRequired Qualifications2+ years of experience in e-commerce operations, e-commerce project management, or online retailExperience working with Shopify (managing store operations, apps, or builds)Strong organizational skills and ability to manage multiple prioritiesExperience working with external developers/agencies (outsourced work)Comfortable working with large product catalogs (1,000+ SKUs; 5,000+ preferred)Strong attention to detail (inventory, pricing, product data accuracy)Preferred Qualifications (Nice to Have)Experience with Lightspeed POS (Retail)Experience launching an online store for a physical retail businessUnderstanding of product catalog management and variant setupFamiliarity with e-commerce analytics (Shopify Analytics, GA4)Basic understanding of SEO and merchandising best practicesBeauty, fashion, or specialty retail experienceSkills & TraitsStrong communicator who can work with both technical vendors and store staffComfortable making decisions and solving problems quicklyHighly organized, process-driven, and detail-orientedCan manage contractors without being overly dependent on themBusiness-minded and customer-focused