E-Commerce Manager (Shopify Plus)

E-Commerce ManagerUSA Roller Chain is seeking a technically capable and detail-oriented E-Commerce Manager to support and grow our Shopify-based e-commerce platform.This is a hands-on role focused on managing the day-to-day operations of our website, maintaining a large product catalog, and supporting ongoing improvements to site structure, performance, and user experience.You'll work closely with internal leadership and external partners to ensure the site runs efficiently, scales effectively, and continues to support our growth as a B2B distributor.Shopify Platform ManagementManage and maintain our Shopify Plus storefront, including site updates, configurations, and general upkeepSupport implementation of new features, integrations, and improvementsAssist with troubleshooting issues and collaborate with external developers and agency partnersMake light front-end updates using Shopify tools/apps and basic code (HTML/CSS/Liquid)Product Catalog & Data ManagementMaintain and organize a large product catalog across tens of thousands of SKUs and thousands of collections/categories.Perform bulk updates to product data (titles, descriptions, tags, pricing, images, etc.)Ensure consistency, accuracy, and structure across all product listingsSupport onboarding of new products and updates to existing listingsCollection, Filters & Site StructureMaintain and improve product categorization and collection structureSupport ongoing improvements to filtering, navigation, and site organizationHelp ensure backend systems are clean, scalable, and easy to maintainSite Quality & OptimizationReview and test website updates to ensure accuracy and functionalityIdentify and resolve errors, inconsistencies, or broken elementsSupport ongoing improvements to product pages, collections, and overall user experienceCollaboration & ExecutionWork closely with internal team members and external partners (developers, agencies, etc.)Help translate business needs into clear, actionable website updatesAssist in executing ongoing e-commerce initiatives and improvementsGeneral E-Commerce SupportSupport SEO-related updates, content improvements, and site optimizations designed to improve organic trafficAssist with implementing promotions, campaigns, and new contentContribute to improving overall site performance and usabilityE-Commerce Operations & PerformanceMonitor and report on key e-commerce KPIs, including traffic, conversion rate, average order value, revenue, and customer acquisition metricsIdentify and execute on-site optimization opportunities (search, navigation, merchandising, promotions) to improve conversion and customer experienceManage digital promotions, seasonal campaigns, and product spotlights in coordination with the sales and marketing teamsSupport B2B customers' onboarding to the portal, including account setup, pricing configuration, and issue resolutionCollaborate with logistics and customer service on order management, fulfillment accuracy, and post-purchase experienceRequired2 - 4 years of verifiable hands-on experience managing a Shopify storefrontExperience managing medium to large product catalogs, preferably complex SKU environmentsStrong working knowledge of product data best practices: attributes, taxonomy, SEO-friendly content, and image standardsProficiency with Shopify admin, bulk CSV operations, and common e-commerce integrationsAnalytical mindset with experience using Google Analytics, Shopify Analytics, or similar toolsExcellent attention to detail and ability to manage multiple priorities in a fast-paced environmentStrong written communication skills for cross-functional collaborationAbility to identify inefficiencies and improve e-commerce-related processes and workflowsPreferred4+ years of hands-on experience managing a Shopify Plus storefrontExperience in a B2B, wholesale, or distribution environmentFamiliarity with Shopify Plus, Shopify B2B / wholesale features, or third-party Shopify apps, bulk editing tools (matrixify), or page buildersBasic front-end development skills: Shopify Liquid, templating, HTML, CSSExperience with NetSuite and inventory management system integrationsKnowledge of SEO fundamentals as they apply to product pages and category structureExposure to a PIM (Product Information Management) system is a plusKnowledge of graphic design platforms such as Canva and Adobe PhotoshopThe Ideal CandidateThe ideal candidate combines technical aptitude, strong organizational skills, and a systems-oriented mindset, with the ability to improve both day-to-day execution and long-term ecommerce operations.A well-organized, accurate, and scalable product catalogImproved site structure, navigation, and usabilityEfficient execution of website updates and changesReduced backlog of ecommerce-related tasksIncreased traffic and revenue on our website.Improved the website user experience for customers and internal team members.A high-impact, ownership-driven role with direct visibility to senior leadershipBase salary of $70,000 – $95,000, commensurate with experienceAnnual performance bonus tied to e-commerce revenue growth and conversion targetsComprehensive benefits package including health, dental, and vision401(k) company provided contributionsOpportunity to shape and scale the digital commerce function of a growing B2B distributorCollaborative team environment with low bureaucracy and fast decision-makingWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.