As a vital part of the customer-centric team, the full-time E-Commerce Customer Service Representative will manage order processing, provide product information, and ensure customer satisfaction while working remotely. Key responsibilities: Respond promptly to customer inquiries via email, chat, and phone in a professional manner Assist customers in navigating the e-commerce platform, including product selection and order placement Collaborate with sales and operations teams to coordinate order fulfillment and address customer concerns Required qualifications: High school diploma or GED Previous experience in e-commerce customer service or a related field preferred Proficiency in using CRM systems such as Zendesk or Gorgias Experience with Microsoft Office Suite, especially Excel Customer interaction experience via social media platforms
E-Commerce Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.