Supporting customers with online banking and digital services, the remote E-Channel Customer Support Representative will manage inbound inquiries, assist with account maintenance, and provide exceptional service in a contract position. Key responsibilities Manage inbound customer inquiries related to online and mobile banking platforms via calls, emails, and live chat Assist with account maintenance, troubleshooting browser compatibility, and password resets Support social media customer service efforts and collaborate with sales and service teams to identify opportunities Required qualifications High school diploma or equivalent; college preferred 2-5 years of call center or customer support experience Proven ability to handle 80-100 calls daily in an online banking environment Strong proficiency in Outlook, Word, Excel, and PowerPoint Solid knowledge of web and mobile support, including troubleshooting browsers and compatibility issues