Supporting customers with online banking and digital services, the remote E-Channel Customer Support Representative will manage inbound inquiries, assist with account maintenance, and provide exceptional service in a contract position. Key responsibilities Manage inbound customer inquiries related to online and mobile banking platforms via calls, emails, and live chat Assist with account maintenance, troubleshooting browser compatibility, and password resets Support social media customer service efforts and collaborate with sales and service teams to identify opportunities Required qualifications High school diploma or equivalent; college preferred 2-5 years of call center or customer support experience Proven ability to handle 80-100 calls daily in an online banking environment Strong proficiency in Outlook, Word, Excel, and PowerPoint Solid knowledge of web and mobile support, including troubleshooting browsers and compatibility issues
E-Channel Customer Support Representative in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as contract and able to be worked remotely.