Job Title
Expert in creating solutions using Dynatrace and deploy them to production extracting best value for the customer.
Key Responsibilities:
- End-to-end execution and implementation of Dynatrace solutions on complex customer environments - On-Prem/Cloud/Hybrid Cloud.
- Document resolved issues in an effective manner for knowledge management, cross-train peers with tool usage and assist in creation of best-practices, work independently on multiple assignments, proactively prioritizing focus and effort.
- Present and demonstrate Application Performance Management to the prospective clients. Expert in solving request and creating request in service now.
- Understand the challenges of customers, co-ordinate with vendor for a customized solution if needed.
- Bring in best practices of the product to leverage the capabilities to the best.
Key Skills:
- Hands-on experience on Dynatrace is a must.
- Root cause analysis and dashboard creation.
- Strong application performance analysis skills.
- Experience of deploying Dynatrace tools for different technologies and platforms.
- Experience on configuration and customization Dynatrace solution that include integration with other tools.
- Very good understanding of tool capabilities for a given customer environment.
- Familiarity with other application performance monitoring tools is needed. Extensive experience with synthetic monitoring and integration of third party tools with Dynatrace.
- Experience admin level tasks - alert configuration, maintenance window, anomaly detection and changing threshold, custom event creation, request attribute, OneAgent upgrade/install.
- Knowledge of ITIL concepts and principles.
Good to have skills:
- Dynatrace API integration with other tools, Dockers, Kubernetes, DevOps tools like Ansible, Jenkins.
- Proficient in giving product trainings, demonstrating Dynatrace capabilities and new features to existing or prospective customers.