Dynamics CRM – Business Analyst (Full Time)First IT SolutionsJob DescriptionRequired Technical Skill SetFunctional Proficiency on Microsoft Dynamics CRM 2011/2013.
Experience in other CRM packages like Salesforce, Siebel a plus.Total IT Experience: 7-10 yearsExperience on Dynamics: CRM 4+ yearsDesired Competencies (Technical/Behavioral Competency) Must-HaveProficient on CRM Business Processes in Service management, Sales Force Automation and Marketing automationExperience with Banking and Financial services customers a plusExcellent experience in working with business stakeholders and SMEs in gathering and documenting business and functional requirements including reporting and interface requirementsExcellent experience in documenting use cases, business rules, business process workflows and high level wire framesExperience in maintaining requirement traceability matrixExcellent communication, documentation and articulation skills including giving presentations and demo to business and ITExperience of functional analysis, gap-fit analysis and functional supportAnalyze client's business requirements for CRM, work with tech lead to perform Fit-Gap analysis and present functional solutionsBridge between business and IT and guide development team on requirements and functional aspectsDevelop test scenarios, review and evaluate test cases for completeness and accuracy and perform functional testing of the implemented CRM systemAssist business SMEs on user acceptance testingExperience in preparing end user training materialsEnsuring excellent Customer Satisfaction from Requirements and CRM Functional perspectiveClient facing, assertive, excellent communicationAdditional InformationJob Status: Full TimeShare the Profiles to : Keep the subject line with Job Title and Location