To support a growing technology team, the full-time Intermediate Dynamics Contact Center Engineer will implement, configure, and troubleshoot Microsoft Dynamics 365 Contact Center capabilities while working in a hybrid environment based in Lakeland, FL. Key responsibilities Implement and support Dynamics 365 Contact Center functionalities, including routing, queues, and agent experiences Troubleshoot voice and messaging experiences, including telephony configuration and quality investigations Collaborate with desktop and networking teams to resolve SaaS and network-related issues affecting contact center operations Required qualifications Bachelor's degree in computer science or a related analytical field, or equivalent experience 3+ years of experience supporting systems in a modern contact center environment Experience implementing and supporting Dynamics 365 Customer Service or Dynamics 365 Contact Center Contact center implementation experience, including routing and agent functionality Telephony configuration and voice troubleshooting experience, including SIP and call quality diagnostics