Dynamics 365 & Power Platform Solution Architect (16758-1) Houston, TX

Overview

Dynamics 365 & Power Platform Solution Architect (16758-1) Houston, TX

Experience level: Mid-senior  | Experience required: 10 Years | Education level: Bachelor’s degree | Job function: Information Technology | Industry: Information Technology and Services | Relocation assistance: No | Visa sponsorship eligibility: No

Responsibilities

• Engage with business stakeholders to understand requirements, challenges, and desired outcomes.
• Collaborate with IT teams to design and deliver solutions leveraging Dynamics 365 modules and the Power Platform.
• Facilitate workshops and discussions to bridge the gap between business and technology.
• Advise on best practices, roadmap planning, upgrades, and integration strategies.
• Provide guidance on governance, security, and compliance within the Dynamics 365 ecosystem.
• Support change management and adoption across the organization.
• Develop custom solutions, workflows, and reports using tools like Power Platform and create new applications using the Microsoft Power Platform.
• Design and implement scalable and secure CRM architectures for Dynamics 365 solutions.
• Integrate Dynamics 365 with other systems including Power Platform, Azure services, and external applications.
• Lead the delivery and rollout of new business applications using the Microsoft Power Platform.
• Lead the delivery and rollout of business integrations between Microsoft products and other products.
• Create detailed solution documentation and architecture diagrams.
• Manage and mentor the application SME.
• Document the applications and integrations that are built.
• Understand other Microsoft products in use within the organization.
• Take ownership of technical issues, understand customer requirements, and work within escalation processes to resolve advanced issues.
• Collaborate with engineering and product delivery teams to understand product and project requirements.
• Support and resolve incidents and problem tickets via phone, email, or remote meetings with defined SLAs.

Qualifications

• 10+ years of experience in IT with a focus on Dynamics 365 and Power Platform.
• Bachelor’s degree in a related field.
• Strong ability to engage stakeholders, design solutions, and drive adoption.
• Experience with governance, security, compliance, and integration strategies within the Dynamics 365 ecosystem.
• Experience with incident management and escalation processes.

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