DUNKIN - General Manager

Restaurant General ManagerA Restaurant General Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.Responsibilities Include:-Able to perform all responsibilities of restaurant team members-Lead team meetings-Deliver training to restaurant team members-Ensure Brand standards, recipes and systems are executed-Create and maintain a guest focused culture in the restaurant-Review guest feedback results and implement action plans to drive improvement-Communicates restaurant priorities, goals and results to restaurant team members-Execute new product roll-outs including training, marketing and sampling-Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws-Control costs to help maximize profitability-Completion of inventory on a periodic basis as determined by Franchisee-Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards-Completion of DCP and other vendor orders-Conduct self-assessments and corresponding action plans-Ensure restaurant budget is met as determined by Franchisee-Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies-Engages with Dunkin' Brands Field Operations team as appropriateManagement Responsibilities Include:-Recruit, hire, onboard and develop restaurant team members-Plan, monitor, appraise and review employee performance-Coach restaurant team members to drive sales, improve profitability and guest satisfactionEducation/Experience:-Basic computer skills-Fluent in spoken and written English-Basic math and financial management-Previous leadership experience in retail, restaurant or hospitality-College Degree preferredKey Competencies:-Strong analytical skills and business acumen-Works well with others in a fun, fast-paced team environment-On time, demonstrates honesty and a positive attitude-Willingness to learn and embrace change-Ability to train and develop a team-Guest focused-Time Management-Problem solving-Motivating othersPhysical Demands/Working Conditions:-Standing on feet-Repetitive motion including bending, stooping and reaching-Lifting packages (if applicable)-Wearing a headset (if applicable)-Working in a small spaceArrives on timeGreat with guestsCan foresee problems before they occurA leader and role model for the employeesPrevious managerial experience requiredPrevious fast food/quick service restaurant experience requiredTop-notch customer service skillsStrong verbal and written communication skillsExcellent leadership skillsMust submit to a background check