Drug Testing Support Specialist

Supporting the Medical Review Officer (MRO) team, the full-time remote Drug Testing Support Specialist will manage the processing of drug-testing records, ensuring compliance with regulations and delivering exceptional service to clients. Key responsibilities Initiate and manage calls to collection sites and laboratories for information and documentation Process and verify drug test results promptly while adhering to established procedures Communicate effectively with clients and internal teams to resolve issues and ensure accurate reporting Required qualifications High school diploma or equivalent required Previous customer service experience preferred Experience in a professional customer service environment is a plus Strong computer skills, including proficiency with Microsoft Office and the ability to learn multiple internal systems Ability to follow established procedures and handle sensitive information with discretion